How can I login to G5 Android app with the updated account creation experience?
Dexcom updated the account creation experience and it requires you to use your email address as your username. Because the G5 app username has a 20-character limitation, you will need to follow specific steps to login successfully if your email address is longer than 20 characters.
We apologize for any inconvenience. If you have trouble with these instructions, please contact your local Dexcom representative.
Steps:
1. Go to https://uam2.dexcom.com on your desktop or mobile web browser
2. Create a new Dexcom account
3. Return to the login page and login with the email address and password you just created
4. Click Add Account on the right side of the Manage Personal Information page
5. Select Create a new dependent account and click Next
6. Select your Country of Residence and Language and click Next
7. Enter your personal information and click Next
8. IMPORTANT: Create a Dependent Account username that is less than 20 characters
9. Create a Dependent Account password
10. Enter your diabetes information (optional)
11. Review and confirm all information is correct and click Confirm
12. You’re done after you see Dependent account successfully created!
13. Return to the G5 Android app and use your Dependent Account username and password to login