Ordering Frequently Asked Questions

We’ve gathered together answers to some of the most common questions. Please check to see if the answer to your question can be found here. If you still have questions, our Customer Service team would be happy to help. You can use the search box to answer your question or browse the list of topics below.

Registration & Account Management

I already have a Dexcom account set up. Can I use that to log in to the Store?
I’m trying to log in, but I’m being told my username (email) or password is invalid. What do I do?
Can I order for more than one person through my Dexcom Account?
Why am I being asked to register an account to place an order?
How do I reset my password?