A list of the Apple Operating Systems (iOS) and Android Operating Systems compatible with each Dexcom app are available at dexcom.com/compatibility.
Dexcom limits the compatibility of new Dexcom app updates with old versions of Apple Operating Systems (iOS) and Android Operating Systems. At a minimum, Dexcom intends on supporting the current major OS version, plus the previous version for each platform. New OS versions often include privacy and security improvements and additional phone features that can offer users a better experience.
To help ensure that you have the best experience with your Dexcom apps, we recommend following these guidelines:
- Check the Dexcom compatibility chart <dexcom.com/compatibility> before installing a new iOS or Android OS version on your smart device. Dexcom tests all its apps on new OS versions after the OS is released. It may take several days or more to complete testing and, if necessary, update the Dexcom app to be fully compatible with a new OS version. We recommend waiting on installing a new OS version until we approve it, because your Dexcom app may not work properly upon the initial release.
- Before updating to a new version of a Dexcom app, ensure that your smart device is running on the latest supported OS. Some new app features may only be available with the latest OS. OS requirements will always be noted in the App Store and in the “What’s New” content within the app.
- Finally, don’t forget to check the compatibility chart before purchasing a new smart device to use with your Dexcom apps.
