FAQ search page | Dexcom

General: Why am I not getting glucose notifications? -2 What is Dexcom Follow? What devices and software are compatible with Dexcom apps? How many Sharer’s can I follow? What should I do if Follow says notifications are off? How do I follow using my new smart device? Will I receive notification sounds if my smart device is muted, on vibrate or set to Do Not Disturb? Will I receive notifications if the Follow app is closed? How can I see the last 24 hours of my Sharer’s glucose readings? Can I customize notification settings? Why was I asked to update my Dexcom Follow app? What are the recommended iPhone settings? What are the recommended Android phone settings? Can I use the G5 Mobile sensors with the G6 transmitter? Or any G5 Mobile components? How long can I wear the sensor? How long does the Dexcom G6 transmitter last? What components are required with the new G6 system? Is Dexcom G6 available in my country? What are the main differences between Dexcom G5 Mobile and G6? What is the Dexcom G6? How can I avoid iritated or sensitive skin caused by the sensor adhesive? Why am I being asked to update my phone’s operating system (OS) to continue getting Dexcom app updates? Will Dexcom CLARITY work with G6? Is Dexcom creating a recycling program for the sensor applicator at launch? Do I need to use my receiver? Does the G6 accept calibrations? I lost my sensor code. What do I do? Do I have to put the sensor code in every time I start a new sensor? What is a sensor code and why do I need one? How do I share my G6 glucose data with followers? Where can I insert my G6 sensor? I’m an existing customer. Can I upgrade to Dexcom G6? I’m having trouble getting started - what should I do? Are there any changes with alarms and alerts?
App: Can I view my Dexcom G6 Continuous Glucose Monitoring (CGM) System data on an Apple Watch? How do I set up Siri on the G6 app? What is the Android Do Not Disturb Permission? How do I set up the Dexcom G6 with my phone? Are there any devices that are compatible with G5 that are not compatible with G6? What smart devices are compatible with the G6? What smart phones are compatible with the Follow app? Does the Follow App work with G6? Is there a new app for the G6? Why does the G6 Android app ask for Location Permission? What are the recommended G6 Android phone settings? What are the recommended G6 iPhone settings?
Dexcom G5 Mobile App – Android Devices Only: How do I share my glucose data with the S Health app?
Dexcom G5 Mobile App – Apple Devices Only: How do I share my glucose data with the Apple Health app?