FAQ search page | Dexcom

General: Why am I being asked to update my phone’s operating system (OS) to continue getting Dexcom app updates? What are the recommended Android phone settings? What are the recommended iPhone settings? Why was I asked to update my Dexcom Follow app? Why do I see “username or password are incorrect” when I try to log into the Dexcom CLARITY app on my smartphone? What is the Dexcom G6? What are the main differences between Dexcom G5 Mobile and G6? Is this product approved for Pediatrics? Is Dexcom G6 available in my country? What components are required with the new G6 system? How long does the Dexcom G6 transmitter last? How long can I wear the sensor? Can the sensor be restarted after 10 days? Can I use the G5 Mobile sensors with the G6 transmitter? Or any G5 Mobile components? Are there any changes with alarms and alerts? I’m having trouble getting started - what should I do? I’m an existing customer. Can I upgrade to Dexcom G6? Where can I insert my G6 sensor? How do I share my G6 glucose data with followers? What is a sensor code and why do I need one? Do I have to put the sensor code in every time I start a new sensor? I lost my sensor code. What do I do? Does the G6 accept calibrations? Do I need to use my receiver? Is Dexcom creating a recycling program for the sensor applicator at launch? Will Dexcom CLARITY work with G6? How can I avoid iritated or sensitive skin caused by the sensor adhesive?
App: Can I view my Dexcom G6 Continuous Glucose Monitoring (CGM) System data on an Apple Watch? How do I set up Siri on the G6 app? What is the Android Do Not Disturb Permission? What are the recommended G6 iPhone settings? What are the recommended G6 Android phone settings? Why does the G6 Android app ask for Location Permission? Is there a new app for the G6? Does the Follow App work with G6? What smart phones are compatible with the Follow app? What smart devices are compatible with the G6? Are there any devices that are compatible with G5 that are not compatible with G6? How do I set up the Dexcom G6 with my phone?
Dexcom G5 Mobile App – Android Devices Only: How do I share my glucose data with the S Health app?
Dexcom G5 Mobile App – Apple Devices Only: How do I share my glucose data with the Apple Health app?